30Return Window
You have 30 days from the date of delivery to return or exchange your items. Items must be in their original condition with tags attached and original packaging intact.
Eligible Items
• All unworn, unwashed items with original tags
• Items in original packaging
• Items without any signs of wear or damage
• Items purchased within the last 30 days
Non-Returnable Items
• Items showing signs of wear or damage
• Items without original tags and packaging
• Underwear, socks, and intimate apparel (for hygiene reasons)
• Items purchased more than 30 days ago
• Customized or personalized items
Return Process
Contact Us
Email us at returns@rotkit.com or use the contact form
Get Return Label
We'll send you a prepaid return shipping label
Pack & Ship
Pack items securely and drop off at nearest shipping location
Refund Processed
Once received and inspected, refund will be processed within 3-5 business days
Refund Information
• Original shipping charges are non-refundable
• Refunds will be processed to the original payment method
• Processing time: 3-5 business days after we receive the item
• You will receive an email confirmation once the refund is processed
Exchanges
We offer exchanges for different sizes or colors within 30 days. Simply return the original item and place a new order for the desired variant.
💡 Pro Tip: Place your exchange order first to ensure availability, then return the original item for a refund.
Need Help?
Our support team is here to help with any return or exchange questions.
📧 Email: intellicraft.solutions25@gmail.com
💬 Live Chat: Available 24/7 on our website
📞 Phone: +1 (555) 123-4567
Last updated: 4 November 2025